Shipping Policy

Shipping Information

At Robert & Nancy, we are committed to providing a reliable and transparent shipping experience for our customers throughout the United States.

Order Processing

All orders are processed and prepared for shipment within 1–3 business days after payment confirmation.

Processing includes:

• Order verification

• Quality control inspection

• Secure packaging

• Shipment preparation

Orders are shipped only after processing has been completed.

Estimated Delivery Time

After an order has been processed and dispatched, delivery within the United States typically takes 6–12 business days.

Please note that delivery times are estimates and may vary due to carrier operations, weather conditions, holidays, high shipping volumes, or other circumstances beyond our control.

Total Shipping Time

The total estimated shipping time is:

7–15 business days

This includes both order processing and delivery.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Customers can use the tracking details provided to monitor shipment progress.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Robert & Nancy is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to factors outside our control, including:

• Carrier delays

• Weather conditions

• Transportation disruptions

• High seasonal demand

• Other unforeseen logistical circumstances

Estimated delivery times are not guaranteed.

Lost or Damaged Shipments

If your order arrives damaged or appears lost during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate and assist in resolving the issue.

Returns

We offer a 30-day return policy from the date of delivery.

Returned items must be returned in their original condition and packaging in accordance with our Return Policy.

Contact Information

For any shipping-related questions or assistance, please contact:

Email: info@robertandnancy.com

We are committed to providing timely support and clear communication regarding your order.